Santi Setyaningsih

55975839500

Publications - 8

Understanding patient perception of digital value co-creation in electronic health record through clustering approach

Gatot Yudoko Santi Setyaningsih Mursyid Hasan Basri Ilma Nurul Rachmania

Publication Name: Scientific Reports

Publication Date: 2025-12-01

Volume: 15

Issue: 1

Page Range: Unknown

Description:

Patients are central to healthcare services, and comprehending their perceptions is crucial for fostering effective value co-creation. This study aimed to investigate the user characteristics and perceptions of value co-creation within the context of Mobile Electronic Health Records (EHR). Using a questionnaire collected from 422 patients, the study employed the K-modes clustering algorithm in R-Studio to group users based on shared characteristics and perceptions of value co-creation. The analysis revealed three distinct user clusters, which are high familiarity-positive perception, low familiarity-positive perception and high familiarity-neutral to negative perception. These clusters characterized by unique attributes such as socio-economic, history of medical visit, intention to use, technological familiarity, and different perception of value co-creation in Mobile EHR systems. Descriptive statistics were used to further interpret the clusters, revealing differences in user characteristics and perception across cluster. The findings emphasize the importance of alignment between user expectations and system interactions. Effective alignment fosters value co-creation through resource access, sharing, integration, and recombination, while misalignment may result in value destruction. This study highlights the need to design and implement Mobile EHR systems that align with the diverse characteristics and of their users to enhance engagement and promote value co-creation.

Open Access: Yes

DOI: 10.1038/s41598-025-91287-3

ISO 14000 as a driver of sustainability: Exploring its alternative drivers beyond ISO 9000 standards

Santi Setyaningsih Heba F. Zaher

Publication Name: Journal of Infrastructure Policy and Development

Publication Date: 2024-01-01

Volume: 8

Issue: 12

Page Range: Unknown

Description:

This study replicates and extends Corbett and Kirsch (2001) and Vastag (2004) using a new data set to investigate the drivers of ISO 14000 certification diffusions using decision tree analysis. The findings indicate that at the national level, ISO 14000 certification diffusions are influenced by factors other than ISO 9000 certification diffusions, such as the number of environmental treaties signed and ratified, industrial activities as a percentage of GDP, and GDP per capita, thus provides a range of managerial insights and enhances scholarly understanding of sustainability beyond the influence of ISO 9000. Future studies might extend the countries included in this study to see if the results are the same. Future research may include other factors like a country’s Environmental, Social, and Governance (ESG) indicators to better understand its commitment to sustainability, including environmental sustainability. The country’s culture may influence customers, investors, and other stakeholders’ knowledge and desire for sustainable practices and inspire firms to obtain ISO 14000 certifications. Since larger firms may seek ISO 14000 certification, future studies may evaluate the influence of the number of large firms in various countries as drivers of ISO certification diffusions.

Open Access: Yes

DOI: 10.24294/jipd.v8i12.8161

Challenges and opportunities in sustainability reporting: a focus on small and medium enterprises (SMEs)

Santi Setyaningsih Rosita Widjojo Peter Kelle

Publication Name: Cogent Business and Management

Publication Date: 2024-01-01

Volume: 11

Issue: 1

Page Range: Unknown

Description:

The purpose of the study was to observe how Small and Medium-sized Enterprises (SMEs) struggle to develop the sustainability reports that are today important and required by consumers. The rationale is that the sustainability report is influenced by governance practices, social responsibility, and environmental impact. The research successfully summarizes the barriers from 37 influential sustainability report papers by employing a thorough systematic literature review. It was based on 6 well-known databases with the limitation of exclusion criteria such as 11 years of research (2012–2023), used English, and more than 4 pages articles. According to the findings of this literature review approach, SMEs encounter six different sorts of barriers while trying to develop a sustainable report: financial, general attitude, knowledge and technology, organizational, policies and regulations as well as socio-environmental barriers. Based on this result, the top management of SMEs will be able to determine how to prioritize removing the biggest obstacles of their reporting task.

Open Access: Yes

DOI: 10.1080/23311975.2023.2298215

The role of the environment in entrepreneurial propensity of youngsters’ business ideas

Santi Setyaningsih Katalin Czakó Tihana Vasic Csilla Polster

Publication Name: Journal of Innovation and Entrepreneurship

Publication Date: 2023-12-01

Volume: 12

Issue: 1

Page Range: Unknown

Description:

Entrepreneurship shows regional differences through countries’ history, economic environments, society and habits of individuals. Youngsters can think globally and have the highest skills to access information and know-how. This paper collects data from students’ project work from different countries and extract that information, which can give interesting input to describe regional effects on entrepreneurial propensity through a quantified semantic analysis. Youngsters from 12 countries received the same instructions to present their national economies and then create a business there. The fundamental question of the paper is that are there any definable attributes from the economic environment, which effect youngsters’ entrepreneurial propensity? How can we describe these effects? We linked values and made a numerical evaluation of youngsters’ business concepts, which gives not only a range but also the grade of the presence of local or regional elements. The results show that the more exact special elements of a national economy mentioned, the more barriers participants are aware of. The research concept and the results may give useful inputs in knowledge transfer and education of entrepreneurship.

Open Access: Yes

DOI: 10.1186/s13731-023-00275-2

Improving Customer Satisfaction for SMES in Emerging Countries: A Comparative Study of Hungary and Indonesia

Santi Setyaningsih Peter Kelle

Publication Name: Studies in Business and Economics

Publication Date: 2022-12-01

Volume: 17

Issue: 3

Page Range: 204-223

Description:

Improving Customer Satisfaction (CS) is a key strategical goal for companies, especially for Small and Medium-Sized Enterprises (SMEs). The objective of this research is to find and rank the major factors supporting CS. We focus on SMEs in two emerging markets located in two countries with different geographical and supply chain environments. We test a conceptual framework that includes several factors supporting CS. The data were collected from Hungarian and Indonesian SMEs by online questionnaire. We used statistical analysis such as Exploratory Factor Analysis (EFA), Confirmatory Factor Analysis (CFA), and Structural Equation Model (SEM) to test our model and hypothesis. Based on the survey of the top management of the SMEs, the three factors that have a significant positive effect on CS in both countries are Market Pressure (MP), Organizational Culture (OC), and Corporate Strategy (CStra). The rank order is MP followed by OC and CStra in Hungary; MP, CStra, and OC for Indonesia. Even though many scholars discussed CS, a few studies have shown the connection between CS and the successful implementation of SCM. Evaluating and ranking the supporting factors contributes to the literature and business practice of SME decision-making related to SCM.

Open Access: Yes

DOI: 10.2478/sbe-2022-0056

Comparison of supply chain management (SCM) adoption at small and medium-sized enterprises (SMEs): A review from Hungary and Indonesia

Santi Setyaningsih Peter Kelle

Publication Name: Journal of International Studies

Publication Date: 2021-01-01

Volume: 14

Issue: 3

Page Range: 26-42

Description:

Large enterprises recognized first the importance of Supply Chain Management (SCM) strategy to achieve competitive advantage and process efficiency. Small and Medium-Sized Enterprises (SMEs) have specific challenges in adaptation. The authors conjectured that geographical and supply chain differences have a major effect on the adaptation level of SCM strategy and methods, especially for SMEs. To investigate it, this paper compares two countries, Hungary, and Indonesia. The research focus is on SMEs, based on a cross-sectional survey of 274 Hungarian and 110 Indonesian enterprises with informants mainly related to top management. The data indicated that in Indonesia, with a larger, more complex geographical structure and more advanced SCM capabilities, the SMEs have a higher implementation level of SCM strategy in their organization strategy compared to Hungary. However, the sample indicates that the tendencies are similar in both countries interpreting the inter-enterprise value chain and in utilizing SCM methods for cooperation with other parties, mostly using Vendor Managed Inventory (VMI) and Just in Time (JIT).

Open Access: Yes

DOI: 10.14254/2071-8330.20211/14-3/2

BARRIER FACTORS OF SUPPLY CHAIN MANAGEMENT IMPLEMENTATION IN SMALL AND MEDIUM-SIZED ENTERPRISES: EVIDENCE FROM HUNGARY AND INDONESIA

Santi Setyaningsih Peter Kelle

Publication Name: Economics and Sociology

Publication Date: 2021-01-01

Volume: 14

Issue: 4

Page Range: 73-88

Description:

Small and Medium-Sized Enterprises (SMEs) have major difficulties in implementing Supply Chain Management (SCM) strategy. Previous studies show that different types of industries in size, focus, and location have different SCM implementation problems but there is a lack of research on the effect of supply chain structure. This paper addresses this gap by comparing the barrier factors of SMEs with different supply structures. The survey revealed the ranking of the barrier factors in two countries and analyzes the effect of the different SCM structures. With a more complex supply structure, the Indonesian companies suffer more from their organizational factors as their top barriers in the rank order: inadequate performance measure, and management capacity, lack of inter-departmental cooperation in communication, and unclear organization objective. While Hungarian SMEs, having a simpler supply structure, evaluated the lack of financial resources, employees, knowledge of SCM, and poor commitment from other SCM partners as their top barrier factors. The outcomes of this research provide valuable knowledge to managers in priorities of SCM strategy implementation depending on the complexity of their supply structure.

Open Access: Yes

DOI: 10.14254/2071-789X.2021/14-4/4

Cross-country analysis of supply chain management drivers for small and medium-sized enterprises

Santi Setyaningsih Katalin Czakó Tihana Vasic Peter Kelle

Publication Name: Polish Journal of Management Studies

Publication Date: 2021-01-01

Volume: 23

Issue: 1

Page Range: 352-369

Description:

Supply Chain Management (SCM) drivers are the key factors in successful SCM strategy implementation. SMEs with limited resources need to focus on the top drivers to improve performance and competitiveness. The paper explores which driver factors have the largest importance according to the opinion of the top managers of SMEs. Two developing countries were compared which have different supply chain environments mainly due to their geographical structure. Information from top managers of 105 Hungarian and 124 Indonesian SMEs was collected using an online questionnaire. The data was analysed using statistical methods. This study is the first to rank SCM drivers in a quantitative study comparing SMEs in different supply chain environments. The findings reveal that from 22 driver factors both countries perceive the same top 10, however in a different ranking order. Improvement of customer satisfaction and information dissemination are the top two drivers, which are highly correlated.

Open Access: Yes

DOI: 10.17512/pjms.2021.23.1.22