Maroua Zalfani

60713719000

Publications - 1

Human-Centered AI for Decision Support Systems: Enhancing Usability and Trustworthiness

Publication Name: Systems

Publication Date: 2026-06-01

Volume: 14

Issue: 6

Page Range: Unknown

Description:

Human-Centered Artificial Intelligence (HCAI) has emerged as a promising paradigm to increase transparency, usability, and trust in AI-driven Decision Support Systems (DSS). However, existing research lacks technically detailed accounts of how HCAI principles can be operationalized, implemented, and empirically validated in real decision environments. This study proposes a technically grounded HCAI-oriented DSS framework and presents a concrete prototype implemented in two high-stakes domains: clinical decision support and financial risk assessment. The architecture integrates interpretable machine learning models, SHAP-based explanations, structured user-feedback loops, and governance mechanisms aligned with the EU Trustworthy AI Guidelines. We trained and evaluated domain-specific models using publicly available medical and financial datasets, describing all data preprocessing, model selection, and hyperparameter settings to ensure reproducibility. An empirical study involving 30 domain experts (15 clinicians, 15 financial analysts) compared the HCAI-DSS with a functionally identical black-box DSS. Statistical analyses (paired t-tests with 95% confidence intervals and Cohen’s d) revealed that the HCAI-DSS significantly improved trust (d = 1.23), transparency and understanding (+1.76 mean difference), usability (SUS difference = +15.4), and decision accuracy (+10.2%), without a significant increase in decision time (p = 0.08). Qualitative feedback further demonstrated that explanations, control, and human-in-the-loop features increased confidence and reduced uncertainty. The results provide empirical evidence that HCAI principles tangibly enhance DSS effectiveness and user acceptance. The study contributes (1) a reproducible technical implementation, (2) a validated HCAI-DSS architecture, and (3) multi-domain evidence of improved decision quality. These findings support sustainable and trustworthy AI adoption across sectors and align with emerging regulatory frameworks such as the EU AI Act.

Open Access: Yes

DOI: 10.3390/systems14060651