EU air passenger rights: challenges and legal developments
Publication Name: International Journal of Tourism Policy
Publication Date: 2025-01-01
Volume: 15
Issue: 5
Page Range: 426-439
Description:
This paper examines the terms and conditions of six major airlines operating in Europe, focusing on consumer protection and air passenger rights. It analyses how key information, such as policies on baggage, rebooking, and refunds, is presented on airline websites, and evaluates the clarity and accessibility of this information for passengers. The research also reviews recent legal developments in the European Union, particularly those concerning delays and market practices. It identifies gaps in consumer protection by assessing airline communication practices and the broader regulatory framework, and concludes by offering recommendations to enhance transparency and strengthen passenger rights in European air travel.
Open Access: Yes