The goal of this article is to examine traffic education and its examination system, using a new approach based on the House of Quality method. While every country has its own legal rules and requirements regarding how traffic education and examinations are conducted, there is a direct relationship between traffic education, its examination system and road safety. Therefore the quality of such a complicated process is of great interest for both stakeholders: the authorities and the citizens. These stakeholders both have their own objectives regarding the system, consequently increasing its complexity. This article investigates, as its case study, the system in Hungary. The House of Quality method has been expanded to provide a unique approach to examine the goals and objectives of both stakeholders, revealing similarities and differences and their interrelationships. Secondary data on the effectiveness of the traffic education and examination system are also analysed. Based on the HOQ model representations of the goals and objectives of the stakeholders regarding the traffic education and exam system, it can be established that the stakeholder points of view are closer to each other in the case of the test system than that of the education system. However, there are unsolved contradictions between the stakeholders that have to be handled, as opinions regarding the quality of the service and the criteria of the stakeholders’ satisfaction are very diverse.

This paper examines the traffic rules education and examination system in Hungary, by using the Quality Function Deployment (QFD) method, as a new approach towards this complex topic. The education and examination of traffic rules are necessary for the stakeholders, but they have slightly different goals and objectives. This system has two separate stakeholders, the citizens and the authority, with their own set of goals, objectives, desires and ideas, about this system. The QFD reveals the connections between these layers. The paper analyses statistical data regarding road safety and presents the QFD model of both stakeholders and their inter-connections. The results of this work can be used to redesign education and examination methods, during the application of digitalized e-government solutions and as a general approach to match individual and public interests.

With the rise of Covid-19, higher education has undergone a major transformation. Prior to the pandemic, many universities offered online courses, but the majority of universities were characterized by face-To-face teaching. The goal of this research is to find out students' and teachers' opinions on the online education introduced in the first phase of Covid, with the help of a survey. As teachers had to react very quickly to the situation, the research would like to assess what worked well and what didn't during the online education period, what is in the focus of positive and negative opinions. The aim of this survey is to get feedback from students and faculty members regarding their experiences with online education during Covid.